Our cancellation policy allows us to make the most of our appointment times and offer them to as many clients as possible. Thank you for giving us notice when your plans change.
Our Cancellation Policy
Changing or cancelling your appointment. We understand plans change. Please give us at least 48 hours notice if you need to reschedule or cancel, so we can offer your time to another client. You can call us on 0415 465 096, email info@agelessaesthetica.com.au, or use the link in your booking confirmation.
Deposits. A deposit may be required to secure your appointment. Your deposit is put towards the cost of your treatment on the day.
Late cancellations and no-shows. If you cancel or reschedule with less than 48 hours notice, or do not attend your appointment, your deposit will be forfeited.
Running late. Please let us know if you are running late. To avoid delaying other clients, your treatment may need to be shortened or rescheduled.
If we need to reschedule. On the rare occasion we need to change your appointment, we will contact you as soon as possible and your deposit will be carried over or refunded in full.
Special circumstances. We understand that emergencies happen. Exceptions may be made at our discretion.